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Contact Motifuse
One channel for support, billing, security reports, accessibility feedback, copyright notices, and business enquiries.
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Choosing a category routes your message and tells us what detail to expect, which is usually the difference between one reply and three.
Where each enquiry goes
| If you want to… | Use | Notes |
|---|---|---|
| Ask a general question | The form, category “General question”. | Anything that does not fit the categories below. |
| Report a bug or get product help | The form, category “Bug report” or “Product support”. | Include the tool, the steps, and your browser — see below. |
| Ask about billing or a subscription | The form, category “Billing or subscription”. | Never send card details. We cannot receive them and never need them. |
| Report a security vulnerability | security@motifuse.com, or the form’s security category. | Read the disclosure guidance first. Good-faith reports are prioritised. |
| Report an accessibility barrier | The form, category “Accessibility feedback”. | Prioritised alongside safety and security corrections. |
| Make a privacy or data request | The form, category “Privacy or data request”. | Access, correction, deletion, or account closure. See the Privacy Policy. |
| Send a copyright notice | The form, category “Copyright notice”. | Follow the format in the Copyright Policy so it can be acted on without a round trip. |
| Discuss a business enquiry | The form, category “Business enquiry”. | Including Business and Enterprise plan conversations. |
| Request a custom private tool | The private tool request form | It captures scope properly. Requests are free and reviewed manually. |
Answered faster elsewhere
Some questions already have a written answer, and reading it will be quicker than waiting for a reply:
- Plans, billing, file processing, retention, and how each product works — the FAQ.
- What data is collected and how long it is kept — the Privacy Policy.
- Authentication, uploads, storage, and what we deliberately do not claim — Security.
- Whether a result can be relied on — the Disclaimer.
- What changed recently — the changelog.
What to include
The most common reason a reply takes two rounds is a missing detail. For most enquiries:
- The page URL or the tool or product name.
- What you were trying to do.
- What happened, and what you expected instead.
- Your browser, device, and operating system, for anything that looks like a bug.
- The account email, for anything about billing, a subscription, or your data.
- A screenshot, if it helps and contains nothing private.
What happens to your message
- Your name, email address, category, and message are stored so we can reply and so the form can detect duplicate and spam submissions.
- You receive an automatic acknowledgement confirming the message arrived.
- The form is protected by spam scoring, duplicate detection, a hidden honeypot field, timing signals, and Cloudflare Turnstile where configured.
- Messages are not used for marketing, and your address is not added to any mailing list.
- Ask us to delete a message and we will.
Full detail is in the Privacy Policy. You can also email us directly at contact@motifuse.com — the form simply gets it to the right place faster.