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Frequently Asked Questions

Answers about accounts, plans, billing, file processing, privacy, and each of the three premium products.

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Motifuse basics

If you are new here, start with what Motifuse is — this section covers the questions that come up first.

What is Motifuse?

Motifuse is a privacy-first tools and workflow platform. It combines a directory of free browser-based tools that need no account with three premium products — Reconova for data quality, DocForge for document production, and SpecTrace for document change review — plus secure ad-free workspaces and custom tools built to order.

Who runs Motifuse?

Motifuse is an independent project built and maintained by one developer, Rakesh P R, operated from India and used worldwide. There is no team, no investors, and no support desk — messages are answered by the person who built the feature you are asking about.

Do I need an account to use Motifuse?

No, not for the public tools. They work without signing up. An account is needed for cloud processing, saved projects, retained outputs, subscriptions, billing, and support. SpecTrace can also be started without an account as a guest, with that work kept in your browser for 7 days.

What is a workspace?

A workspace is the signed-in, ad-free environment that holds your projects, subscriptions, billing, and support. It is not a separate product or a pricing tier — it is where the premium products live once you have an account.

Free tools

Are the free tools really free?

Yes. Every tool in the public directory is free to use without signing up, and there is no trial period or usage clock. Eligible public pages may show advertising, which is part of what funds them.

Do the free tools upload my files?

Most do not. Calculators, converters, formatters, text and image utilities, and PDF Studio all run in your browser, so your input never leaves your device. A small number of features do need a server — resume text extraction and the AI-assisted career tools — and those are labelled before you use them.

Will you start charging for the free tools?

There is no plan to. The public tools run on your device, which costs nothing to serve, and that is the reason they can stay free rather than a promotion that expires.

Can I suggest a tool?

Yes, through the contact form. The useful parts of a suggestion are the input you have, the output you need, and who would use it. Requests feed directly into what gets built next.

Accounts and sign-in

How do I sign in?

Two ways. You can request a single-use sign-in link by email, which is valid for 20 minutes, or you can set a password and use that. Both produce the same session, which lasts about 30 days or until you sign out.

Do I have to set a password?

No. The emailed sign-in link works on its own. A password is offered for convenience if you would rather not wait for an email each time.

How do I close my account?

Contact us and ask. Account closure is handled manually — there is no self-service delete button yet. Cancel any active subscription from your workspace first, since closing an account does not by itself cancel a subscription.

Plans and billing

What does a paid plan add?

Scale rather than features. The free tiers include the full toolset — every Reconova operation, the whole DocForge editor and template library, and SpecTrace's complete review workflow. A subscription adds cloud processing, larger files and additional formats, higher monthly quotas, retained outputs, and an ad-free workspace.

How am I billed?

Through Razorpay, in Indian rupees, monthly or annually depending on the plan. Where you authorise a recurring subscription it renews automatically each cycle until you cancel. Applicable taxes are confirmed at checkout.

Is there a free trial?

No. The free tiers are permanent rather than time-limited, which is the same idea served differently. If a trial is ever introduced, its duration and what happens at the end will be stated before you start it.

How do I cancel?

From your workspace, at any time. Cancellation takes effect at the end of the current billing cycle and access continues until then. Export anything you need before your plan's retention windows lapse.

Does Motifuse store my card details?

No. Card numbers, CVVs, UPI credentials, and bank details are entered into Razorpay's own checkout and never reach Motifuse. What we hold is which plan you are on, the provider's reference for the payment, and the invoice record.

What are the Business and Enterprise tiers?

They are request-based rather than purchasable. Where a pricing page shows one, it describes a conversation: there is no self-service checkout, and no entitlement exists until a separate written agreement does.

File processing

Which products upload my files and which do not?

Reconova browser mode and DocForge local batches upload nothing — the work happens in your tab. Reconova secure cloud and DocForge cloud batches upload only when you choose them, and say so clearly. SpecTrace always uploads, because it has no browser-side mode.

Are uploaded files scanned for malware?

SpecTrace uploads are, by AWS GuardDuty Malware Protection for S3, and nothing reads a file until a clean verdict comes back. Reconova and DocForge cloud uploads are not scanned. They are validated by file type and size and isolated to your workspace, and they are intended for data you already control.

How large a file can I process?

It depends on the product and the plan, and every limit is shown on the relevant product and pricing page. Browser-mode limits exist because of what a browser tab can hold in memory; cloud limits are set by your plan.

Can I rely on the results?

Treat them as inputs to a decision rather than the decision. Calculators produce estimates, data-quality scores measure structure rather than correctness, generated documents carry no official status, and comparison findings record a confidence level. Check anything consequential against an authoritative source. The Disclaimer covers each tool category specifically.

Privacy and security

Fuller detail is in the Privacy Policy, the Cookie Policy, and the Security page — including the things we deliberately do not claim.

Do you sell my data?

No. We do not sell personal information, and we do not build advertising profiles from your files, datasets, or documents. None of that content is shared with advertising or analytics providers.

Do you use my files to train AI models?

No. Nothing you upload or generate is used to train AI models, by us or on our behalf.

Do the premium products use AI?

No. Reconova's profiling, cleaning, and matching, DocForge's document generation, and SpecTrace's comparison are all deterministic. Only a small number of career tools use a language model, on text you supply, and they are labelled before you use them.

Do you show ads inside my workspace?

No. Advertising and analytics scripts never load on workspace, admin, authentication, checkout, or customer-journey routes, whatever your consent choice. Ads appear only on eligible public pages, and only after you consent.

Is Motifuse certified or audited?

No. Motifuse holds no ISO 27001, SOC 2, or PCI DSS certification, and no third-party penetration test has been commissioned. Card data is handled entirely by Razorpay. The Security page lists every such absence explicitly rather than staying quiet about them.

How do I report a security issue?

Email security@motifuse.com, or use the contact form and choose the security category. Include the affected URL, the impact, and reproduction steps. Good-faith reports are welcome and prioritised.

Data retention

How long do you keep my files?

It depends what they are. Reconova cloud inputs are kept for 24 hours, its outputs for 72 hours, and its reports for 7 days. DocForge and SpecTrace retention is set by your plan, and each interface shows the exact deletion time. SpecTrace guest work is deleted after 7 days. Browser-mode work is never stored by us at all.

Can I delete things earlier?

Yes. You can delete projects, datasets, templates, documents, and outputs from inside each product at any time, without waiting for the retention window.

What happens to my data if I cancel?

Cloud data becomes subject to the same retention windows and lapses on that schedule. Export what you need before your paid period ends.

Reconova

What does Reconova do?

It profiles a dataset, explains what is wrong with it across five scored quality factors, lets you build the fix as a reviewable recipe with every change previewed before it applies, and resolves near-duplicate records into golden records with the reasons for each match shown.

Is the free version limited?

Not in features. Profiling, every cleaning and normalisation operation, validation rules, fuzzy deduplication, golden records, saved recipes, and all six export formats run in your browser for free with no account. Pro adds larger files, operational formats such as Excel and Parquet, and cloud processing.

Will Reconova ruin IDs with leading zeros?

No. Values like 001234 and long account references are treated as identifiers by default. Converting them to numbers has to be added explicitly, previewed, and given an error behaviour before export.

DocForge

What does DocForge do?

You design a document once — an offer letter, certificate, invoice, or notice — connect a spreadsheet, and it generates a personalised PDF for every row, validating each row against the template before producing anything.

What can I do for free?

The complete visual editor, the full starter template library, spreadsheet import, per-row validation, and local batches of up to 25 documents rendered on your own device without any upload. A subscription adds cloud batches for larger runs.

What happens if some rows are invalid?

Valid rows still generate. Failed rows are listed with the field and the reason and can be retried on their own, and successful documents are never regenerated or billed twice. Credits are reserved when a batch starts and finalised only against documents that were actually produced.

Can I use my existing letterhead?

Yes. Upload your existing PDF as a page background and place dynamic fields on top of it in the editor. PNG and JPEG backgrounds work the same way.

SpecTrace

What does SpecTrace do?

It compares two versions of a specification, procedure, datasheet, or contract appendix structurally rather than line by line, so a moved paragraph reads as a move and reformatting does not fill the review with noise. Each finding keeps the baseline wording, the revised wording, and the page or section it came from.

Is it just a file comparison tool?

No. A file comparison shows every difference, including thousands caused by reformatting. SpecTrace separates the meaningful changes, lets you confirm, dismiss, and annotate each one, and produces a record of the decisions you made.

How accurate is it?

It depends heavily on the document. A clean text-based PDF or Word file extracts reliably; a low-quality scan does not. SpecTrace records a confidence level for each finding and marks the uncertain ones prominently. We publish no accuracy figure, because one measured on our test documents would say nothing about yours.

Can I share a review with colleagues?

Not in this version. SpecTrace is currently a single-user tool: projects belong to one account, and there are no shared workspaces, invitations, or approval chains.

Browsers and devices

Which browsers are supported?

Current versions of Chrome, Edge, Firefox, and Safari on desktop and mobile. Because much of the platform runs in the browser, an up-to-date one matters more here than on a typical site.

Why did a large file fail in my browser?

Browser-mode processing is limited by the memory a tab can use, and a file that is both wide and long consumes far more than its size suggests. Where a file exceeds what a tab can safely hold, the tool refuses it up front rather than crashing the page. Cloud processing exists for these cases.

Does Motifuse work on a phone?

The site, the tools, and the policy pages are built to work down to small screens. Some interactive editors — the DocForge template canvas in particular — are genuinely easier on a larger screen.

Support and contact

Every route goes through one place: the contact form, which routes by category.

How do I get help?

Use the contact form and choose the category that fits — support, billing, security, accessibility, copyright, or a business enquiry. Include the page or tool, what you did, what happened, and what you expected.

How quickly will I get a reply?

We do not publish a response time, because we have not measured one and would rather not promise a number we cannot keep. Messages are read and answered by the person who built the thing you are asking about.

How do I report a bug?

Through the contact form, with the tool name or URL, your browser and device, the steps to reproduce it, and what you expected to happen instead. A bug that reaches users gets a regression test as part of the fix.

Can Motifuse build a private tool for my business?

Yes. Describe the calculator, converter, generator, or internal workflow you need on the private tool request page. Requests are free, reviewed manually, and you receive a written scope and a one-time development quote before any work starts.